Shipping & Returns
DDS DENTAL SUPPLIES SHIPPING AND RETURN POLICY.
Shipping your product
Our customers are our top priority, and we will make sure your orders are perfectly packaged and delivered to your office.
You can order online 24/7, and when you order before 5 pm, it will be placed the same day. Order after 5 pm will be processed the next business day.
You can call to place your order Monday-Friday from 9 am to 7 pm at 877-545-6837.
You can fax your orders at 877-545-6806.
Next Day Air and other shipping services are available upon request.
If you are not completely satisfied with your purchase; please contact customer service at 877-545-6837 option 4 to request a Return Authorization tag. (All returns are subject to review and require a Return Authorization number and must be unused and in their original manufacturer packaging.)
We request that all items being returned include a return authorization number and copy of the original invoice.
Only products in their original unopened and unmarked packaging will be credited. Restocking fee might apply to some returns.
The following items cannot be returned: opened handpieces and small equipment, alloy, special order items, Rx and controlled substances.
Credit for Return
You will receive a Credit Memo from DDS Dental Supplies showing which products have been returned and the credit amount.
DDS Dental Supplies will credit or exchange any product that is defective or does not perform to your satisfaction.
We ask that you send a copy of the original invoice along with an explanation or reason for the return through your DDS Dental Supplies sales representative or via UPS within 30 days of purchase.
Your credit will follow shortly. Any item that has reached its expiration date will not be accepted for credit consideration.