FAQ

 Q: What are DDS Dental Supplies terms for purchasing merchandise?

A: 30 days from date of invoice and subject to credit approval.


Q: When will I receive my statement?

A: Statements are generated and mailed out at the end of each month.


Q: When do finance charges get applied?

A: Finance charges are applied to amounts over 30 days after the due date. They are subject to a 1.5% finance charge.


Q: Can I pay off of a statement?

A: Yes, if your accounting practice is to pay off a statement that is fine as long as you pay the statement as soon as you receive it to avoid finance charges.


Q: Can I pay by Credit Card?

A: We accept all credit card payments of Visa, MasterCard, Discover and American Express.

 

Q: How do I get my free goods?

A: We take care of the redemption paperwork and your free goods are shipped out to you. Most free goods will arrive separately from the manufacturer, and they take about 8-10 weeks.


Q: How do I return product I’m not satisfied with?

A: If you are not completely satisfied with your purchase; please contact customer service at 877-545-6837 option 4 to request a Return Authorization tag. (All returns are subject to review and require a Return Authorization number and must be unused and in their original manufacturer packaging.)


Q: What if I don't have a DDS Dental Supplies Representative?

A: Please contact Customer service at 877-545-6837 and request to be assigned to a representative covering your local area. They will either transfer you or have your new representative contact you shortly.


Q: How will I know when I have been credited?

A: You will receive a Credit Memo from DDS Dental Supplies showing which products have been returned and the credit amount. DDS Dental Supplies will credit or exchange any product that is defective or does not perform to your satisfaction. We ask that you send a copy of the original invoice along with an explanation or reason for the return through your DDS Dental Supplies sales representative or via UPS within 30 days of purchase. Your credit will follow shortly. Any item that has reached its expiration date will not be accepted for credit consideration.

 

Q: What is your pricing policy?

A: DDS Dental Supplies offers exceptional savings and competitive pricing everyday. We make sure to honor our low pricing for the term of our catalog, however we may occasionally make adjustments based on manufacturer price increases or typographical errors. Prices are subject to change without notice.